It takes an incredible amount of time to get the right candidate to fill a particular position in an organization. The process usually involves a thorough search, screening, and selecting process of prospective candidates. With so much time expended in the process of getting the right candidate for a particular position, it is understandably frustrating when such talent does not fully integrate into the organization or stay longer. This is why the concept of onboarding is crucial to every organization.
Onboarding is the systematic process of integrating recruits into an organization. In some quarters, it is also known as organizational socialization. This alias means that its meaning stretches far beyond the recruit’s first day in the organization. Onboarding is an ongoing process that continues until the new hire has been fully integrated into the organization’s system and operations.
Many times, the concept of onboarding is usually confused with Orientation. However, Orientation, being a one-time event, is the first step of onboarding. It is merely when the recruits are welcomed and put through the basics of the organization. Onboarding, on the other hand, is so much more. It refers to the mechanism through which the recruits understand the organization’s culture, acquire the necessary knowledge and skills to be comfortable and effective in the organization.
According to a recent report, The Society for Human Resource Management discovered that 1 in 25 employees leave the organization due to a terrible onboarding process. Undoubtedly, first impressions do matter, and the effect is usually long-lasting. An organization’s new hire onboarding process is an excellent chance to create that lasting impression and give them a sense of belonging to the organization.
Therefore, here are the steps to ensure a successful onboarding process:
It is best practice to notify the existing employees of a new member joining the organization. The notification by the organization to the staff can be given in-person or via email. This is done to ensure that the team provides a warm welcome to the new employee joining their ranks and ensuring that they can offer assistance to the new employee.
Also, this is the best time to take the new employee on an office tour.
While it may be a remote setup, there are vital things the organization should provide to ensure that the new employee finds it easy and convenient to get started. Providing the employee with the new email, phone number, and other office equipment ahead of time goes a long way in ensuring the employee feels valued and comfortable.
Providing the employee with ample time to integrate into the organization’s system will go a long way in ensuring that the new employee becomes productive. Having a training plan is highly important in the onboarding process. The training should cover the organization’s essential tenets, rules, procedures, and expectations.
Follow-up is a vital step that is often overlooked by many employers. Regular interactions with the new employee, irrespective of whether they are doing fine, will go a long way in giving the employee a sense of belonging to the organization. The follow-up process can also serve as a review of the organization’s onboarding process. It is good practice to discover what the new employee liked and disliked about the process and make necessary changes.
Irrespective of how perfect the onboarding process is, some challenges are quite familiar to new employees as they try to integrate into the new environment.
The common challenges are:
It is expected for many new employees that during the onboarding process, they discover that the job description is not what they expected it to be. This feeling can lead to onboarding derailment. This challenge can be a pervasive one, and words of affirmation and clarification will help acclimatize the employee to the role and the work environment.
There are instances where a new employee may have been in a leadership role in his/her new place of employment, but not given some of the benefits previously used to. These changes can sometimes create a dip in effectiveness, and it is expected that the employee forges better relationships with the new colleagues to help with this transition phase.
Frequently, it is common for employees brought in to evoke changes to struggle with effecting such changes. Undoubtedly, the pressure of performing and delivering results may be difficult.
The way the new employee may have managed her time in her former place of employment may differ from the organization’s requirements for time management. It is required that the new employee is given room for adjustments and made to understand the importance of sticking to the organization’s schedule.
Adapting to the new culture is a pervasive challenge. Sometimes, an employee may show signs of not adjusting to the new organization’s work culture. If this problem isn’t altered in time, it may affect the employee’s relationship with his coworkers and manager.
Paying proper attention to the employees’ needs is very important as they will not hesitate to move between companies until they find the best fit. Here is a simple checklist for successful onboarding to curb the challenges and suit the new employees’ needs.
Asides from the given guidelines and expectations written in a document, it is expedient that the new organization clearly defines the role and expectations.
What is more important than a new employee finding comfort in her assigned role, is him adapting to the new work culture. During the onboarding process, the organization’s mission, values, and modus operandi should be explicitly spelled out. Also, it is good to check if the new employee’s values align with the organization’s.
It is best practice to get the new employee’s manager involved in the onboarding process. This move will guide and help the new employee in feeling confident in her assigned role.
An onboarding process reflects how much the organization is concerned about the integration and wellbeing of its employees. It also gives an impression of the time and effort put into making the new employee feel welcome in the organization. While it may be a lengthy process, it should always reflect thoughtfulness and give an impression of a good work environment for new employees.